Return and refund policy

60-day money-back trial
Try any Trail Tech Gear product for 60 days from the day it is delivered. If it is not what you hoped, email customercare@trailtechgear.com with your order number within those 60 days. The trial applies to every product we sell, including anything bought on promotion.
For the Jump Master Pro, please also send a short video (30 seconds is plenty) showing:

  • The wall plug you are charging with, and its label showing 5V 3A
  • That plug connected to the unit with the included cable
  • The unit switched on with its charging light visible

Why we ask: nearly every "won't charge" or "won't hold charge" problem we see is caused by a low-power plug, often a 1A phone charger. On a 5V 3A plug, the Jump Master Pro fully charges in about 4 hours and then holds its charge for months. The video often lets us fix the problem on the spot.


Once we have your order number (and the video, for the Jump Master Pro), we'll confirm your return, and you post it to our return address below. Return postage is at your cost. We recommend a tracked service, because we can only refund items that reach us.
Trial returns must arrive in perfect condition:

  • Undamaged, with no scratches, dents, cracks, or water damage
  • Clean, with all parts, cables, accessories, and manuals included
  • In the original packaging

Normal use during the trial is fine. We inspect every return when it arrives. If it does not meet these conditions, we'll send it back to you at your cost and no refund is due under the trial.


Faulty products and warranty claims
Every product comes with a 12-month replacement warranty from the day it is delivered, or 18 or 24 months if you bought an extended warranty.
If you believe your product is faulty, email us your order number, a short description of the problem, and a video that clearly shows the fault. For a charging or "won't hold charge" problem, the video must show:

  • The wall plug you are charging with, and its label showing 5V 3A
  • That plug connected to the unit with the included cable, with the charging light on
  • The problem itself, for example, the battery level dropping after the fully charged unit has rested for a few days, or the unit failing to jump-start or power on

We review your video. If it shows a fault, we confirm your claim, and you post the product back to our return address below. Return postage is at your cost.
We then test the product:

  • If our test confirms a fault, we replace it (or refund it where the Australian Consumer Law requires) and reimburse your reasonable return postage.
  • If it works as it should, we send it back to you with our charging tips. Postage both ways is at your cost.

The warranty does not cover damage caused by misuse, accidents, water, unauthorised repairs, or charging with the wrong plug or cable. You don't need the original packaging to make a faulty-product claim.


Testing and refund timing
We test every item that comes back to us.

  • Most refunds are processed within 10 business days of the item arriving with us.
  • If your request says the unit is not holding charge, testing takes longer. We have to fully charge it and check that it holds that charge over time. Your refund can take up to 30 days from the day the item arrives with us.

We'll email you the test result either way. Refunds go to your original payment method, and your bank may take a few more days to show them.


Wrong or damaged on arrival
Please inspect your order when it arrives. If it is damaged in transit or not what you ordered, email us straight away with photos. We'll send you a prepaid return label and replace it or refund it in full.


Return address
Please email us first and wait for us to confirm your return before you post anything. Returns sent without a confirmed request may be delayed.

C/O Noosa Boardroom Business Centre
Suite CA 8-10, Noosa Civic Commercial
28 Eenie Creek Road, Noosaville QLD 4566
Attn: Ash - Trail Tech Gear

Download the printable returns label and slip (PDF)
Print it, tape the label to your parcel and put the slip inside the box.


Who gives this warranty

ECOMLY PTY LTD trading as Trail Tech Gear (ABN 19 697 444 741)
Address: Noosa Boardroom Business Centre, Suite CA 8-10, Noosa Civic Commercial, 28 Eenie Creek Road, Noosaville QLD 4566  
Email: customercare@trailtechgear.com


This warranty is in addition to your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Questions: customercare@trailtechgear.com